Login to your PagerDuty management portal. Navigate to the Service Directory page by selecting the “Services” tab in the top menu bar.
Use the “+ New Service” button to create a new service.
Provide a Name and Description for the service, and select “Next”.
Configure the Escalation Policy, if applicable.
For Integrations, choose the “Events API V2”.
Then select “Create Service” to complete the service creation.
If not already on the service configuration page, navigate to the Service Directory page under the “Services” tab in the top menu bar, then select the service to configure.
Choose the Integration tab on the service configuration page.
Select / expand the “Events API V2” integration to reveal the Integration Key. Make a note of key, as it will be used in the Fluency interface in the following step.
From the Fluency Main menu, navigate to the “Actions” page under the EventWatch tab.
Click “+ ACTOR” to open a dropdown menu and select PagerDuty.
Add the Integration Key from the earlier step. The “Customer” field is reserved for multi-tenant deployment; leave it blank if multi-tenant is not enabled. Click “SAVE.”
This will bring you back to the “Actions” page.
Next, click “+ API CONFIG” to open a dropdown menu and select “PagerDuty Event.”
A default name is entered and can be changed. Choose the PagerDuty action created in the previous step.
Select additional API parameters you would like to include and click “SAVE” to navigate back to the actions page.
Click “+ ACTION” to add a behavior action.
Add an option description. Next, fill in a condition to trigger this action. Add any desired behaviors and the action you configured in the last step.
Click “SAVE” to complete the configuration.